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Pain Points in Traditional Call Center Industry

  • Severe call queuing during peak traffic periods

    Severe call queuing during peak traffic periods

    In public services like fee inquiries and leak repairs, agents are overwhelmed, causing severe call queuing and increased customer complaints

  • Lacks management systems, leading to low service efficiency

    Lacks management systems, leading to low service efficiency

    Lacks online management and intelligent ticket tools, resulting in low efficiency and compromised service quality for tasks like leak repairs

  • Repeated replies to the same issues increase costs and reduce efficiency

    Repeated replies to the same issues increase costs and reduce efficiency

    Outages or payment failures lead to high call volumes, forcing agents to waste time on repetitive inquiries and lowering efficiency

  • Inconsistent service leads to low customer satisfaction

    Inconsistent service leads to low customer satisfaction

    Online agents manage many calls, long shifts, and complex issues, struggling to provide consistent responses

Professional Solutions

  • Call Center

    Empower agents to boost resolution and satisfaction

    • Voice Self-Service: IVR navigation and voice bot for self-service inquiries and transactions

    • System Integration: Links to fee inquiries, repairs, and outages for automated processing

    • Efficient Ticket Flow: Automatically assigns repair tickets with traceability and real-time monitoring

    • Intelligent Call Distribution: Offers priority access, random, polling, and even distribution for flexible support

  • Call Center

    Intelligent call assistance boosts self-service efficiency

    • Caller pop-up: Automatically shows customer details and history during calls for quick agent insights

    • Intelligent monitoring: Real-time agent tracking and workload stats for quick issue detection

    • Real-time call monitoring: Tracks queues, agent status, and call volume to ensure quality and service

    • Call quality inspection: Supports recording, speech-to-text, keyword search, and scoring to improve service quality

  • Voice bot

    A voice bot that "understands and speaks clearly," quickly resolving customer requests

    • Custom scripts: Automatically answers calls and responds with preset instructions for accurate solutions

    • Accurate intent recognition: Uses voice recognition and NLP to promptly address customer needs

    • Info query support: Quickly provides fees, usage, and account number details

  • Voice bot

    Intelligent call assistants boost service efficiency and quality

    • Human Agent Transfer: Integrates with the call center for seamless bot-to-agent transfers

    • 24/7 Real-Time Response: Provides continuous voice support anytime, anywhere

    • Automated Outbound Service: Follows up on satisfaction to enhance service quality

Application Scenarios

Provides intelligent voice solutions for water, gas, and heating industries to quickly resolve user inquiries
  • Water Supply
  • Gas Supply
  • Heating Supply

Why Choose Sequoia Libra?

  • Specialized Services

    Specialized in the water industry, using the LibraAI model and decades of call data to create tailored AI voice customer service with extensive project experience

  • Private Deployment

    Supports private deployment, analyzes customer data, customizes Q&A databases, and delivers personalized solutions for precise and efficient service

  • End-to-End Data Protection

    Ensures data security and privacy with private deployment, encryption, access control, data masking, audits, and technical safeguards to prevent leaks

  • Official Account
  • Video Channel

Contact Us010-63366692